CORONAVIRUS – IMPORTANT NOTICE REGARDING CHANGES TO THE APPOINTMENT SYSTEM
Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public health authorities to minimise risks associated with the virus.
In order to protect our patients and staff we are asking for patients support.
What does this mean for you?
We are asking all patients NOT to attend the Surgery without prior agreement from a member of the clinical team. From Monday 16th March 2020 we want to minimise the number of patients attending the Surgery for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some Coronavirus screening questions to minimise risk. If you have any symptoms you will be asked to self-isolate for 7 days and to contact NHS111 if your condition worsens.
All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent this may be cancelled and re-scheduled at a later date by the Surgery. If the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior to the appointment and asked some screening questions to ensure it is appropriate for you to attend the Surgery.
ACCESS TO THE SURGERY
Access to the building will be restricted to the patients who have been invited for an appointment by a clinician.
Anyone who attempts to gain access to the Surgery who has not been invited will be asked to leave the premises.
Paper requests for repeat prescriptions are being discouraged, again to avoid the spread of the virus. If you are not registered for Electronic Prescribing Service (EPS) please contact the surgery to nominate your chosen pharmacy to collect from.
To order a repeat prescription please either:
We will have further details regarding prescriptions in the coming days.
Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets.
Please remain courteous to our staff at all times. Any incidents of verbal or physical abuse will result in a zero tolerance warning being issued.
This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.
Please encourage family and friends to follow us on Facebook, this is the quickest way we can update you with the latest advice.
Our priority is the health and safety of all our patients and staff